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PROCESS INNOVATION

Process innovations increase bottom-line profitability, reduce costs, improve efficiency, improve productivity, increase employee job satisfaction and deliver enhanced products or services to the customer.

PHASE IV Partners works with organizations to clearly define a project's context, scope, and value within the company's strategic goals and processes. We do this by bringing together the relevant groups to review the processes. This simple strategy alone reaps a number of immediate benefits:

• New opportunities are discovered;
• Employees learn new ways of seeing the world;
• New ways of solving problems are discovered;
• Groups are more cohesive; and,
• The knowledge gained in the session is shared and institutionalized.

Understanding the end-to-end processes and developing a universal process infrastructure are key elements to successful process innovation, and contain the 4 organizational components of Strategy, Process, Structure and Skills. Additionally, to attain process coherence in an organization, it is critical to integrate and/or transform the end-to-end processes with the related technologies. Management though, must continuously work to avoid stifling innovation by taking the disconfirming stance, to get away from asking the same questions that produce the same results as before. In short, innovation has to begin at the very start in the types of questions asked, by changing the way we approach the challenge. From the start, PHASE IV Partners supports, directs and coordinates with organizations undertaking process innovation.