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CONFLICT MEDIATION

"Conflict" can represent a stumbling block to successful management. People generally hesitate to confront someone with "bad" news, or sometimes when they do, it’s without a clear methodology designed to succeed. Many times people delay or avoid dealing with someone they have a conflict with - sometimes at great cost to an organization. The traditional view of conflict resolution, as something that only resilient or clever people do, must be modified. A clear understanding of the strategies and tactics of conflict mediation, and confidence in applying them, are essential for professional development as well as a healthy corporate culture. Approached positively and creatively, conflict mediation can significantly enhance working relationships within an organization.

When asked to resolve or improve a conflict situation within an organization, PHASE IV Partners looks at the underlying assumptions of behavior as they relate to dealing with whatever the situation is – and in the mediation process, offers insights and strategies that break the destructive cycle generated by conflict-avoidance and mismanagement.

"Mr. Raymond's skills as a consultant are outstanding. He has a direct, comfortable style working with diverse populations and is an effective challenger of the status quo while still remaining supportive to team members. Because of his extensive background as an organizational development consultant, Mr. Raymond has superior expertise in strategic planning -- developing and designing action plans. Mr. Raymond is well-organized, responsible and extremely reliable. He is particularly adept at solving challenging problems. In the two long-term projects he has worked on, he has tackled multiple challenges involving organizational and restructuring issues, leadership concerns and interpersonal conflicts among team members. In every situation, he remains focused, supportive and calm."
Sharon R. Powell, Ed.D, President, Princeton Center for Leadership Training